Welcome to the new website of Distinctive Documents!

Many of our customers are aware of our presence on eBay and Etsy but now we have gone independent so to speak and are flying solo. Of course, we are still there at those two sites as we want to make finding us as convenient as possible. Please take the time to peruse our products or if you have something from your imagination in mind, contact us so that we can put it into print or in the form of a scroll case or jewelry item. As always, we sincerely appreciate your patronage.

Several of our customers have expressed their surprise that our customer service is somewhat "old-fashioned" or "outdated". Surely, in today's world we find ourselves constantly bombarded by the "rush, rush rush" attitude. At Distinctive Documents we found our success on old-fashioned values of customer service such as "the customer is always right" and "a Baker's Dozen". This means that we will go above and beyond to make sure your product is right. For custom orders, we do not collect deposits or charge set up fees. We show you the product by uploading photos to you and we won't ship until you are satisfied with the result and of course, if you are not, you don't have to pay for it. Where in today's world can you find a guarantee like that? Why do we reference the "Baker's Dozen"? Because we believe in going the extra effort to make our work appealing and often we add extras that may not be mentioned in the advertised listing. All of this sums up our philosophy in operating what must be termed "a business", although if we didn't enjoy doing it, we wouldn't do it.

After all, such businesses as ours should not be about how much money we make at the end of the day but how happy our customers are with our product and whether or not, they will return. When you purchase from us, this is the guarantee you receive. Thanks for visiting us and we hope you return soon.

Most sincerely,

Thomas DeLoach

Owner and Creative Director 

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